Terms and conditions for our AI consulting services
Effective Date: January 1, 2025
Last Updated: January 14, 2025
By accessing and using the services provided by Eikon Solutions LLC ("Company," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
Eikon Solutions provides AI consulting and implementation services, including but not limited to:
Each project will be governed by a separate Statement of Work (SOW) or service agreement that outlines specific deliverables, timelines, and pricing. These Terms serve as the master agreement for all services.
Project timelines are customized based on client needs and project complexity. Delivery dates are estimates and may be adjusted based on project requirements, client feedback, and unforeseen circumstances.
Payment terms will be specified in each SOW. Generally:
No refunds are available once work begins. For the AI Readiness Assessment, refunds are not available once the assessment is delivered. For consulting projects, refunds are not available once discovery calls are conducted or active work commences.
Client agrees to:
Custom solutions, strategies, and implementations created specifically for Client become the property of Client upon full payment, unless otherwise specified in the SOW.
Eikon Solutions retains ownership of its methodologies, frameworks, pre-existing intellectual property, and any general knowledge or techniques used in providing services.
Both parties agree to maintain the confidentiality of sensitive information shared during the course of the engagement. This includes business strategies, proprietary data, and any information marked as confidential.
Our services are provided "as is" without warranties of any kind. We make no guarantees regarding specific business outcomes, ROI, or performance improvements, though we strive to deliver high-quality solutions.
To the maximum extent permitted by law, Eikon Solutions' total liability for any claims related to our services shall not exceed the amount paid by Client for the specific services giving rise to the claim.
Either party may terminate services with 30 days written notice. Client remains responsible for payment of all services rendered through the termination date.
We reserve the right to immediately terminate services if Client breaches these Terms, fails to make required payments, or engages in unlawful activities.
Neither party shall be liable for any failure to perform due to circumstances beyond their reasonable control, including natural disasters, government actions, or other unforeseeable events.
These Terms shall be governed by the laws of the State of Rhode Island, United States, without regard to conflict of law principles.
Any disputes arising from these Terms or our services shall first be addressed through good faith negotiations. If resolution cannot be reached, disputes shall be resolved through binding arbitration in Rhode Island.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with any applicable SOW or service agreement, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements.
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "Last Updated" date. Continued use of our services constitutes acceptance of the modified Terms.
If you have any questions about these Terms of Service, please contact us using the contact form on our website or by mail at:
Eikon Solutions LLC
118 Moore St.
Providence, RI
These Terms of Service are legally binding. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. We recommend consulting with legal counsel if you have questions about any provisions.