Founder-led, start to finish.

For twenty years I walked into organizations where growth had outrun the systems holding everything together. Engineering teams. Operations groups. Support organizations. Every time it was the same thing: smart people doing good work, buried in process that hadn't scaled with them.

Some of it was large-scale: platforms handling billions of daily requests, teams built from zero across multiple time zones. Some of it was specific. I led an SRE team through AI adoption that increased their velocity by 30%. Sustained daily output, not a demo. I inherited a support org drowning in escalations and built the triage and response workflows that held when volume spiked 250%.

Every time, the work was the same. Observe how things actually run. Map the real process, not the idealized version. Figure out where structure, automation, or better tooling would have the most impact. Build it. Hand it off.

I started Eikon Solutions LLC in 2022, a Rhode Island limited liability company headquartered in the Greater Providence Area, because I kept seeing the same problem outside the enterprise. Service business owners who built something real through skill and hard work were invisible online. Their competitors weren't better. They just marketed better. And the agencies those owners hired couldn't explain what they were doing or whether it was working.

Eikon applies the same approach: study the business first, recommend the simplest thing that solves the problem, build it, and make sure the client understands it.

Five steps.

• Study the business. I learn how your business works before I recommend anything. Your market, your competitors, your customers, and your current digital presence: what's working and what isn't.
• Recommend the simplest thing. The thing with the highest impact relative to effort. Sometimes that's a full content strategy. Sometimes it's fixing your Google Business Profile.
• Build it. I do the work. Strategy, content, technical SEO, AI visibility optimization. The person who diagnosed the problem is the same person implementing the solution.
• Hand it off. I walk you through what I built and why, so you understand what you have and what the numbers say it's worth.
• 30-day check-in. A month after delivery, we review what's working and what needs adjustment. Results take time to materialize, and I want to make sure the trajectory is right before I step back.

You always know who's working on your business.

Eikon is founder-led. I'm directly involved in every engagement, from the initial audit through strategy, execution, and reporting. The person who studies your business is the same person accountable for results.

That continuity is the difference between an agency that sends you dashboards and a partner who can explain what every number means and what to do about it.

• Full visibility. You see the reports, the rankings, the decisions behind them. I explain what I'm doing and why. If something isn't working, you'll know before I do.
• Founder-led, start to finish. I stay involved from audit through delivery, accountable for the results.
• Outcomes measured. Every engagement ships with the reports and dashboards that show what the work is doing and what it's worth.
• AI-augmented delivery. I use AI tooling to move faster and cover more ground. The judgment and accountability are mine.

People I've worked with.

• “Process-oriented and has a knack for identifying the bottlenecks in broken workflows. He takes an iterative approach when implementing a new process to make sure his teams are given what they need to fire on all cylinders.” Tim W., Growth Engineering + Applied AI
• “I witnessed Joe step up time and time again and take on large scale problems by architecting strategic process improvements in order to help our company scale. His constant focus on quality and improvement resulted in massive quantifiable progress in engineering's ability to resolve issues.” Jay D., Staff Software Engineer
• “Strong communicator and uses non-tech verbiage to help colleagues in different departments understand the details and scope of each project. He pushes to continually hone his craft and adapts to the ever changing environment effortlessly.” Matthew D., Sr. Principal Engineer
• “Seeks and values conclusions based on data, facts, and results. He is experienced, highly skilled, and incredibly dependable. I could not recommend a more dedicated manager nor a more thoughtful engineer.” Canaan G., Staff SDET
• “Joe helped us get through a tremendous period of growth, and was a key contributor who helped us to get work done numerous times on short notice and under great pressure. He handles tough challenges with clarity of thought and professionalism consistently.” Kurt H., Marketing, Events and Communications
• “His experience and knowledge of systems has been indispensable. I have had the privilege of working with Joe at two different companies and can testify to his growth as a developer and commitment to quality work.” Jean A., Web Strategy Leader | Applied AI | Digital Transformation