Privacy Policy

1. Introduction

Eikon Solutions LLC (“Eikon Solutions,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit eikon.cloud, contact us, or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including when you:

• Fill out contact, booking, or lead capture forms on our website
• Schedule a discovery or strategy call
• Purchase a Digital Marketing Audit, Eikon Warden subscription, or other service
• Download free resources such as our strategy guide
• Communicate with us via email, phone, SMS, or chat

This information may include your name, email address, phone number, company name, website URL, annual revenue range, business interests, and any other information you choose to provide.

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate location
• Browser type and device information
• Operating system
• Pages visited, referring URL, and time spent on the site
• UTM parameters and landing page data for marketing attribution

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related confirmations
• Respond to your questions, requests, and inquiries
• Schedule and confirm appointments and consultations
• Send you service updates, marketing communications, and educational content you have opted in to receive
• Monitor and analyze website traffic, trends, and performance
• Detect, investigate, and prevent fraud, abuse, or unauthorized access
• Comply with legal and regulatory obligations

4. SMS / Text Message Communications

4.1 Consent

By providing your phone number through any of our forms, or by opting in through another clearly labeled consent mechanism, you consent to receive SMS text messages from Eikon Solutions LLC related to the purpose for which you provided your number. This may include appointment confirmations, service updates, responses to your inquiries, and, where you have opted in separately, marketing messages.

Consent to receive SMS messages is not required to purchase any of our services.

You must be 18 years of age or older to use this SMS service.

4.2 Message Types and Frequency

Message types may include transactional messages (appointment confirmations, service updates, identity verification) and, where separately opted in, promotional messages about our services and offerings. Message frequency varies based on the nature of your interaction with us.

4.3 Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Eikon Solutions does not charge for sending SMS messages, but your carrier’s standard rates will apply.

4.4 Opting Out

You can opt out of SMS messages at any time by replying STOP to any message from us. You will receive a one-time confirmation that you have been unsubscribed. After that, you will not receive additional SMS messages unless you opt back in. You can also request to be removed by contacting us using the information in Section 13.

4.5 Help

For help or more information about our SMS program, reply HELP to any message from us, or contact us using the information in Section 13.

4.6 Carriers

Supported carriers include all major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

4.7 No Sharing of Mobile Information for Marketing Purposes

Mobile phone numbers and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes. This information is only shared with subprocessors (such as our messaging provider) as necessary to deliver the messages you have consented to receive, and with service providers acting on our behalf under confidentiality obligations.

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers (Subprocessors)

We work with trusted third-party service providers who perform services on our behalf under confidentiality obligations, including:

• HighLevel (GoHighLevel): Customer relationship management, marketing automation, and SMS delivery
• n8n: Workflow automation and form processing
• Cloudflare: Website delivery, security, and bot protection (Turnstile)
• Google Analytics: Anonymous traffic analytics
• Stripe: Payment processing (we do not store payment card information)

5.2 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or valid request from a public authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

If Eikon Solutions is involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. You will be notified of any change in ownership or use of your personal information.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing emails (via the unsubscribe link in any marketing email)
• Opt out of SMS messages (reply STOP to any message)
• Request a copy of your personal information in a portable format

To exercise these rights, contact us using the information in Section 13.

8. Cookies and Tracking

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Children’s Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated policy on this page and updating the “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, or to exercise any of your rights, please contact us: